Protect Yourself & Others
What can you do if you feel like you are being scammed? We want to protect and empower our customers
to put an end to scams. Here are some tips to protect yourself:
If you suspect a caller of posing as a City Light employee, hang up immediately
and call 206.684.3000.
Verify the legitimacy of phone call by asking the employee questions to confirm
that you are speaking with a City Light employee:
- What was the amount of my last 2 'meter reads'?
- What were my last 2 bill amounts?
Do not click on links in emails from unknown senders
Do not reply to emails providing any personal or payment information
Do not open any attachments from suspicious parties or people you don't know
Request to see proper employee identification
Verify validity of employee by calling City Light
Do not leave employees unattended in your home
If someone comes to your home claiming to be an employee of City Light but does not
have identification proof, close the door, secure your home and call the police. Be
ready to provide a description of the person, the vehicle he or she is driving, license
plate number and the direction they are traveling.
At Seattle City Light we provide our customers with a number of different and convenient payment methods.
To ensure your personal safety, you should only make payments to City Light by using one of the listed
legitimate payment options