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Seattle City Light | Life Support Equipment Program
Be Visible Be Prepared Enrollment

Seattle City Light works hard to ensure that all of our customers have reliable power. This is especially important in households that have life-support equipment.

For these customers, City Light offers its Life-Support Equipment Program. The Program’s purpose is to assist people in the utility’s service area who are dependent on electrically operated life-support equipment. A licensed healthcare provider's certification of the need for life-support equipment is required.

Homedialysis Patient photoThe program services provide:
  • notification about when planned outages will occur
  • notification about unplanned outages lasting more than 8 hours
  • ways to keep electric service on where customers fall behind on bill payments

Be Visible

For program participants, City Light will place a Life-Support Equipment code on their City Light account and it will remain there as long as the licensed healthcare provider’s certification is current. This allows City Light to know that the customer has documented medical needs.

The utility will know if the customer is in an area where an unplanned outage has occurred and can contact the customer if necessary.

Be Prepared

Although City Light can’t guarantee that customers will not be affected by outages, the utility works with customers to help them stay prepared and informed.
  • Learn how to prepare for an outage and what to do when the power goes out at City Light's website.
  • Download the program brochure for more ways to prepare for an outage and how to reach City Light when the power is out.
  • Users of life-support equipment should have their own backup plan that includes an alternative source of electric power, such as a battery backup system or a generator. See generator safety.
  • Link to SNAP website Consider joining Seattle Neighborhoods Actively Prepared ( SNAP), coordinated by the City of Seattle Office of Emergency Management. SNAP brings together neighbors, families, and friends to prepare, as a community, for an emergency.
    SNAP members are there to help each other when problems occur. Contact SNAP at 206-233-5076 or visit the web site.

Enrollment

To enroll in the program, please select the enrollment form from the list on the upper right, fill out your information, and sign it. Have a licensed healthcare provider complete the certification form. Mail or fax the form to City Light as directed on the form.

Enrollment is valid for one year and requires recertification each year. At the end of each year, City Light will mail a renewal form which must be certified by a licensed healthcare provider and returned to City Light in order to continue participation in the program.

If the customer’s phone number or emergency contact information changes anytime during the year, it’s essential to inform the utility about those changes by calling 206-684-3020.



Program Information:

Brochure This document is in Adobe Acrobat format


Enrollment form in:

EnglishThis document is in Adobe Acrobat format

ChineseThis document is in Adobe Acrobat format

VietnameseThis document is in Adobe Acrobat format

SpanishThis document is in Adobe Acrobat format

TagalogThis document is in Adobe Acrobat format

KoreanThis document is in Adobe Acrobat format

SomaliThis document is in Adobe Acrobat format

The Seattle City Light Web Team:

Seattle City Light -- 700 5th Avenue, Suite 3200, Seattle, WA 98104-5031 -- 206.684.3000
Mailing address: 700 5th Avenue, Suite 3200, P.O. Box 34023 Seattle, WA 98124-4023