Utility Discount Program Fast Track Application FAQ

This information relates to the Fall 2019 Utility Discount Program fast track application form that you received. For general information, see the main Utility Discount Program website: www.seattle.gov/udp

How long will it take to process my application? 

Due to the large volume of applications received by the Utility Discount Program (UDP), the average time to process an application is four (4) to six (6) weeks.

Do I need to provide supporting documentation when I enroll?

For this limited opportunity to use the fast track application, you do not need to provide any supporting documentation. You only need to fill out the form provided to you. We may request supporting income documentation at a later point in time to verify eligibility.

How will I know if I've been approved?

If you have a Seattle City Light (City Light) bill and Seattle Public Utilities (SPU) bill in your name, the discount will be noted as "Utility Discount Program Savings" on your next bill. Please note: If you live in the Seattle Public Utilities service territory and do not have an SPU bill in your name, you may still be eligible for a utility credit. In that case, a credit may be added to your SCL account and listed as "Water Utility Credit, Sewer Utility Credit and/or Dumpster Utility Credit". 

Will this help with the bill that I have now?  

The Utility Discount Program is retroactive back to the date the application is received, if the application form is filled out completely. We recommend that applicants continue to make payments or seek other options (payment arrangements or other programs that can help with the immediate bills) while their UDP application is being processed.

What if I have a disconnect bill (Seattle Public Utilities or Seattle City Light bill that says non-payment will result in service disconnection) and I've been waiting for my application to be processed?

Please contact Seattle City Light or Seattle Public Utilities directly and make payment arrangements if you are unable to pay the full amount of your bill while you are waiting for your application to be reviewed. You may also be eligible for other assistance such as the Energy Assistance Program (Seattle Public Utilities), Emergency Low Income Assistance (Seattle City Light), or Project Share (Seattle City Light). Please note that many programs may have different requirements and eligibility processes from those used by UDP. Submitting an application does not guarantee benefits or an expedited process if your household is subject to disconnection. Seattle City Light and Seattle Public Utilities can both be reached at (206) 684-3000.

How much is the discount? How long can I be on the program? 

UDP customers will receive a 60% discount on their Seattle City Light bill and a 50% discount on their Seattle Public Utilities bill. The average time customers are on the program (once approved) is two (2) years for non-senior households, and three (3) years for senior-only households. After two (2) years, customers are required to re-certify that they are eligible for the program. Customers who are ready to re-certify will receive a robo call and re-certification "card" in the mail. Once contacted, customers must call the UDP office within five (5) business days to begin the recertification process by completing a re-certification form with updated household status. This form may also ask for supporting documents as well.

Will the discount move with me if I move to another apartment or house?

Yes. Customers who move to another residence or another unit in the same building can stay on the Utility Discount Program. Customers must call Seattle City Light and Seattle Public Utilities to notify them of the move. Once that is done, please call the Utility Discount Program at (206) 684-0268 to request your discount be applied to your new address.

What counts as household gross monthly income?

Gross monthly income is the total amount of money all adults 18 years and older in your household earn in a month before taxes and other deductions.

Seattle Utility Discount Program / 810 3rd Ave., Suite 440, Seattle, WA 98104, (206) 684-0268 / www.seattle.gov/udp