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Office of Hearing Examiner
Customer Satisfaction Survey

The Office of Hearing Examiner (OHE) would like to provide the best possible customer service and hearing opportunity. OHE has developed this survey form to obtain input from those who participate in Hearing Examiner hearings. Your feedback is important to us and valuable in planning process improvements. Please take a moment to complete the survey and submit it to OHE.

Customer Satisfaction Survey (All fields are optional)

Name


Organization, Company or Firm (if any)



Telephone



Fax



E-mail



Case Type



You Are:



1.  My calls to the Office of Hearing Examiner were answered by a person:

Always
Usually
Sometimes
Never

2.  Staff responded promptly and accurately to my questions and requests for information:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

3.  Staff was courteous and helpful in addressing my questions and concerns:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

4.  I found the appeal information mailed to me from OHE helpful in preparing for the hearing:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

5.  I found the pamphlet on hearings before the Hearing Examiner helpful in preparing for my hearing (and prehearing conference, if applicable):

Yes
No
I did not review the pamphlet
I did not know about the pamphlet

6.  I found the Citizen Guide helpful in preparing for my hearing (and prehearing conference, if applicable):

Yes
No
I did not review the Citizen Guide
I did not know about the Citizen Guide

7.  I found the Rules and Procedures helpful in preparing for my hearing (and prehearing conference, if applicable):

Yes
No
I did not review the Rules and Procedures
I did not know about the Rules and Procedures

8.  I found the prehearing conference helpful in understanding the applicable procedures and in preparing the case for hearing:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

9.  The Hearing Examiner clearly explained the hearing procedures in the opening remarks:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

10.  The Hearing Examiner clearly explained his/her rulings during the hearing:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

11.  I was given a fair opportunity to present my evidence at the hearing:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

12.  The Hearing Examiner listened to all sides and was courteous during the hearing:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

13.  Although I may not have agreed with the Hearing Examiner’s written decision, I was able to understand it.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

We would appreciate any further comments, explanation, or suggestions for improvement you would like to offer:

 

Thank you for completing this survey!

 

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