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Office of Hearing Examiner
Customer Satisfaction Survey

The Office of Hearing Examiner (OHE) would like to provide the best possible customer service and hearing opportunity. OHE has developed this survey form to obtain input from those who participate in Hearing Examiner hearings. Your feedback is important to us and valuable in planning process improvements. Please take a moment to complete the survey and submit it to OHE.

Customer Satisfaction Survey (All fields are optional)

Name


Organization, Company or Firm (if any)



Telephone



Fax



E-mail



Case Type



You Are:



1.  My most recent contact with the Office of Hearing Examiner was by:

Phone
In Person
Email
Web page


2. Please answer the following 2 questions if you have used the Hearing Examiner’s webpage within the past 3 months.

2a. The Hearing Examiner’s webpage was easy to locate:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply

2b. The information I sought on the Hearing Examiner’s webpage was available:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply


3.  My calls to the Office of Hearing Examiner were answered by a person:

Always
Usually
Sometimes
Never
Does Not Apply


4 .  Staff responded promptly and accurately to my questions and requests for information:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply


5.  Staff was courteous and helpful in addressing my questions and concerns:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply


6. I have used the Office of Hearing Examiners e-File system:

Yes
No


7.  I found the Office of Hearing Examiner’s e-File system to be user friendly:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply


8. I have NOT used the Office of Hearing Examiner’s e-File system because:

I was not aware that OHE had an e-File system
I prefer to use the U.S. Mail to file my documents
I prefer to use a fax machine to file my documents
I prefer to personally deliver/messenger my documents
I tried to use the e-File system and could not complete the process
N/A (select if you have used the e-File system)
Other (please specify)


9. Do you have any suggestions on how to improve the Office of Hearing Examiner’s e-File system? Please provide details:


10.  I found the appeal information mailed to me from the Office of Hearing Examiner helpful in preparing for the hearing:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree Does Not Apply


11.  I found the pamphlet on hearings before the Hearing Examiner helpful in preparing for my hearing (and prehearing conference, if applicable):

Yes
No
I did not review the pamphlet
I did not know about the pamphlet


12.  I found the Public Guide helpful in preparing for my hearing (and prehearing conference, if applicable):

Yes
No
I did not review the Guide
I did not know about the Guide


13.  I found the Rules and Procedures helpful in preparing for my hearing (and prehearing conference, if applicable):

Yes
No
I did not review the Rules and Procedures
I did not know about the Rules and Procedures


14.  I found the prehearing conference helpful in understanding the applicable procedures and in preparing the case for hearing:

Yes
No
A prehearing conference was not scheduled
I did not attend the prehearing conference


15.  The Hearing Examiner clearly explained the hearing procedures in the opening remarks:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree


16.  The Hearing Examiner clearly explained his/her rulings during the hearing:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree


17.  I was given a fair opportunity to present my evidence at the hearing:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree


18.  The Hearing Examiner listened to all sides and was courteous during the hearing:

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree


19.  Although I may not have agreed with the Hearing Examiners written decision, I was able to understand it.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does Not Apply



20. We would appreciate any further comments, explanation, or suggestions for improvement you would like to offer:

 

Thank you for completing this survey!

 

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