Complaints & Violations

Conflict Resolution
It is on rare occasions that issues between the reviewer and the applicant lead to customer frustration. It is recommended that the applicant work directly with the DPD staff in order to reach a resolution. Most issues can be resolved with an understanding of the code issues presented by the reviewer and clear communication provided by the applicant in response to the review comment(s).

The site supervisor is available to meet with the applicant and reviewer to help facilitate a workable solution that will satisfy the code requirement(s) and enable the applicant an effective solution to the issue. Please refer to DPD Service Tip: Resolving Development or Land Use Permit Disagreements.

Investigating Possible Code Violations
Senior site development inspectors assist DPD's Code Compliance staff with investigating all site-related reports of potential violations to determine if code or permit violations exist.

When a hazardous site situation affects an existing structure, DPD can order that the building be vacated. In cases of site work occurring without a permit, DPD can issue a "Stop Work Order" which prohibits further site construction until a permit is obtained. Stop work orders can also be issued when site work and temporary erosion and sedimentation control measures do not conform to approved plans.

Site inspectors typically investigate complaints (other than emergencies) within five days. As a general rule, if a site inspection results in a code violation, the department will inform the property owner and request voluntary action to correct the violation, which could include obtaining a building, grading, side sewer and/or tree and vegetation removal permit from DPD. If the owner does not comply, the code compliance group starts the legal process by issuing a Notice of Violation (NOV).