DPD Customer Service
DPD places a strong emphasis on customer service. We are committed to continually improving our services and would appreciate your assistance in gauging our success, as well as, addressing areas in need of improvement. The survey will only take a few minutes. The results will be evaluated on a regular basis. 

Customer Bill of Rights
Each year, the City of Seattle receives more than 10 million phone calls and thousands more e-mails, letters, and visits from people looking for help. Many are handled well and City employees take great pride in providing excellent customer service.  But we are working hard to take customer service to the next level, cutting bureaucracy and improving efficiency.

As part of our Customer Service Initiative, we now have a Customer Bill of Rights that sets clear standards and lets our customers know what to expect when doing business with the City.  Whether it’s water and power, roads, or public safety, our customers are entitled to prompt, efficient and easily accessible service from the City of Seattle.

-Download the Bill of Rights - Acrobat PDF