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DoIT Operations
The Technology Infrastructure Line of Business builds and operates the City’s corporate communications and computing assets. This enables City government to better manage information, to deliver services to constituents more efficiently and to make good decisions.
DoIT Technology Infrastructure consists of a number of programs. Some of these programs serve City government as a whole, while others serve only specific departments:
| Data Network Services | |
| Provides a seamless data network connecting all of the City's 8000+ computers and City departments together and connecting them to the Internet. Also provides data networking internal to many departments. | |
| Enterprise Computing (RS6000 and Data Center) | |
| Provides a reliable, secure, 24 hour-a-day, 7 day-a-week production computing environment (data center) for the City's computer servers and major applications such as CCSS, Hansen Permitting, HRIS, MCIS, Passport and Summit. | |
| Servers (NetWare and Windows) | |
| Provides, operates and maintains Microsoft Windows and Novell NetWare servers for a variety of City-government-wide and departmental applications. | |
| Desktop Services | |
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Supports approximately 2200 desktop computers in a number of departments, specifically: DPD, DoIT, Finance, the Executive, Fleets/Facilities, Personnel, SDOT and the small departments. |
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| Service Desk | |
| Provides technical assistance and support of information technology for non-utility departments, and telephone service and support for all departments. | |
| Telephone System Services | |
| Operates and maintains the City's private telephone network (about 12,000 telephones) and related systems such as voicemail. | |
| Communications Shop & 800 MHz Radio Network | |
| Installs and maintains the Seattle portion of the Countywide 800 MHz public safety radio system - over 4000 handheld and mobile radios plus transmission sites. Also supports a wide variety of other wireless and wired communications technologies. | |
| Telecommunications Applications (IVR, TMS) | |
| Programs and provides interactive voice response (IVR), telephone management system (TMS) and similar applications which support the City's telecommunications (telephone and data networking) functions. | |
| Messaging (Electronic Mail) & Directory Services | |
| Provides, operates, and maintains an infrastructure for e-mail, calendaring, directory, and related services for City government. Most departments maintain their own internal electronic mail systems which are linked to this City-government-wide infrastructure. This function does support such internal systems for certain departments such as: DPD, DoIT, Finance, Fleets/Facilities, Personnel, SDOT and the small departments. | |
| Application Consultation Services | |
| Works with departments to ensure that applications are acquired or developed and implemented consistent with the City’s technology environment. | |