In the Community

Office of Cable Communications

Citywide Web Team

Community Technology

CTTAB

Information Security

Seattle Channel

Seattle Community Media

The Technology Infrastructure Line of Business builds and operates the City’s corporate communications and computing assets.  This enables City government to better manage information, to deliver services to constituents more efficiently and to make good decisions.

DoIT Technology Infrastructure consists of a number of programs under the Communications Technologies group and Computing Services group.  Some of these programs serve City government as a whole, while others serve only specific departments:

Provides a seamless data network connecting all of the City's 9000+ computers and City departments together and connecting them to the Internet. Also provides data networking internal to many departments.

 Telephone System Services

Operates and maintains the City's private telephone network (about 12,000 telephones) and related systems such as voicemail and call center technology.

 Communications Shop & 800 MHz Radio Network

Installs and maintains the Seattle portion of the Countywide 800 MHz public safety radio system - over 4000 handheld and mobile radios plus transmission sites. Also supports a wide variety of other wireless and wired communications technologies.

 Telecommunications Applications

Programs and provides interactive voice response (IVR), technology management system (TMS), community notification system (CNS), call center systems and similar applications which support the City's telecommunications functions.

 Application Consultation Services

Works with departments to ensure that applications are acquired or developed and implemented consistent with the City’s technology environment.

Computing Services

Messaging

The Messaging Team implements, operates and maintains the City’s mission critical Exchange email, Mimosa email archiving, Blackberry, Directories and SmartPhone/Exchange integration infrastructure.  They also maintain the file server infrastructure for most general fund departments.

City of Seattle Data Center

The Data Center Team operates a data center facility which is staffed 24 X 7, for the City.  Operations activities include monitoring, batch processing for enterprise applications (e.g. HRIS, Summit, CCSS), bill printing and escalation call-out.  Facilities Management also provides physical security, environmental controls, uninterrupted power supplies, power distribution units and cooling room units.

Enterprise Computing

The Enterprise Team implements, operates and maintains the City’s high performance, mission critical, 24 X 7 enterprise servers (e.g. HRIS, Summit, CCSS), mid range physical and virtual servers (500+), storage (150TB+), backup to tape (600TB+), database (Oracle, SQL), and operating systems (Unix, Linux, Windows ).

Desktop Computing

The Desktop Team implements and maintains the desktop, laptop and printer hardware and software for 20+ City departments and offices (3000+ devices). Activities include standards setting, tier 2 and tier 3 trouble resolutions, deployment of all hardware and software, security, image management, and printer management.

Service Desk

The Service Desk Team provides the initial point of contact for all IT technical support for non-utility City Employees (6000+). Activities include Tier 1 trouble resolution, service request resolution and referral services to Tier 2 and above technicians.