What’s Changed with the Online Request Form?

What’s new?
As part of the City’s commitment to open communications with our constituents, we have implemented a new application for your service requests.

Why did we change to this form?
The new Customer Service Request (CSR) application provides a more efficient way for you to submit -- and for us to track – your requests for service, inquiries and/or complaints.

What are some of the new / improved features?

• On-line access to the status of your inquiry, if you have provided your contact information.
• Ability to become a registered user, allowing you to set up templates for regularly accessed services.
• More online forms for specific City services, including SDOT, SPD, SPU and Law
• Access to City FAQs and Knowledgebase features through the web portal, with more enhancements coming in 2012.
• Streamlined intake process for customers and staff.

Let us know what you think.
As we strive to improve the quality and accuracy of your contact with the City, we encourage your feedback. Please click here to submit your comments or concerns via the CSB General Inquiry form. Thank you.