Customer Bill of Rights

Customer Bill of Rights sets standards and expectations for doing business with the City of Seattle.

Many City employees take great pride in providing excellent customer service. But over the years our system has become bureaucratic and unresponsive. We can always do better.

In 2008, as part of our Customer Service Initiative, we adopted a Customer Bill of Rights that sets clear standards and expectations for our customers when conducting City business. Whether it's water and power, roads, or public safety, our customers are entitled to prompt, efficient and easily accessible service from the City of Seattle.