About This Project
Technology Access and Adoption in Seattle
Is Seattle a Technology Healthy City?
Since 2000, the City's Community Technology Program has been collecting extensive and statistically valid data on residential use of cable tv, broadband adoption and uses (including health, work, education, finance and civic engagement), barriers to broadband adoption, use of online city services, and customer service needs. We also conduct focus groups to help understand the needs of communities who are often under-represented in surveys or may be technology underserved. Major research has been conducted roughly every four years since 2000, with some additional research in between. The results have helped guide city and community work on digital equity, online services, cable franchising, education and civic engagement.
The questions asked in our research are regularly updated, but are based on a set of Information Technology Indicators, developed from goals for a technology healthy city. These goals and measures were created with the valuable input of a wide range of community, education and business stakeholders, led by members of our Citizens Telecommunications and Technology Advisory Board (CTTAB). We believe this project provides the most comprehensive research of an urban community's use of information technology available.
Past reports & materials
- 2009 Information Technology Access and Adoption in Seattle Report (pdf - 990 KB - 25 pages)
- Executive Summary (online web pages)
- Technical Report (pdf - 2.1 MB - 224 pages)
The Technical Report provides detailed data analysis, focus group reports, the methodology and survey instruments.
- Focus Group Reports (pdf - 1.1 MB)
Filipino, Latino, African American, African, Korean, Chinese, Vietnamese and Graduate Students
- Residential survey instrument
- Press release
- 2003 Small Businesses Report
This report adds data about the use and needs of information technology collected from small businesses.
- 2001 Information Technology Indicators for a Healthy Community Report
This report contains consolidates the residential survey along with a wide range of other data on technology investment and jobs, community use of the web and more to present the first wholistic measurement of the state of information technology as it impacts the social, economic and cultural health of Seattle.
- 2000 Seattle Technology Residential Survey
The first-ever survey of 1000 residents looking at technology access, literacy, and attitudes.