Skip to main content

Payment Plans & Bill Assistance

Seattle City Light is disconnecting customers for non-payment. City Light has flexible payment plans available to all customers. For income-eligible residential customers, we have bill assistance programs available, including emergency bill assistance and the Utility Discount Program. If your electricity has been disconnected, call (206) 684-3000 Monday – Friday 7:30 am – 6:00 pm to discuss your options.

Expect Delays for New Service Connections

Like many companies nationwide, Seattle City Light is experiencing impacts from supply chain and staffing constraints. A shortage of raw materials is reducing the availability of common construction materials and specialized electrical equipment. These factors, along with increased construction activity, are impacting our lead times and service connection timelines. Currently we are experiencing delays in receiving transformers and underground wire (approximately 18-24 months) and residential high-rise meters (approximately six months). Please note we are actively pursuing several improvements to work around these limitations and appreciate your patience as we continue to find better solutions.

Apply for New or Upgraded Service FAQs

Review some of the most frequently asked questions related to applying for new or upgraded electric service for new construction and renovation projects. 

You can call our intake desk at 206-233-APPS (206) 233-2777 to get assistance filling out the application, or visit the following service center locations:

North Service Center
1300 N 97th St
Seattle WA 98103

South Service Center
3613 4th Ave S #2207
Seattle WA 98134

Please visit our interactive map to locate City Light's electrical infrastructure within the public right-of-way.

For projects under 1MW, find the Electric Service Representative (ESR) assigned to your area.

For projects 1MW or more, find the Electric Service Engineer assigned to your area.

You will need to refer to the appropriate city's website to obtain an electric permit from them.

You can submit your application without the permit number but in order to approve your electrical equipment ready for permanent connection, we will require the Electric Permit number and approval by your local municipality.

After submitting the application, please allow 4-6 weeks for initial processing. If the application is incomplete, it may take longer. A City Light representative will contact you within 5-10 business days after the application has been processed. Details about your electrical service installation will be available at that time.

Don't see an answer to your question?

Click here to submit an online inquiry. If your question is urgent, contact us at (206) 233-2777.

City Light

Debra Smith, General Manager and CEO
Address: 700 5th Ave, Seattle, WA, 98104
Mailing Address: PO Box 34023, Seattle, WA, 98124-4023
Phone: (206) 684-3000
SCL_ExternalComms@seattle.gov

Seattle City Light was created by the citizens of Seattle in 1902 to provide affordable, reliable, and environmentally responsible electric power to the City of Seattle and neighboring suburbs.