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Office of Cable Communications

Comcast Franchise Renewal

 


 

The renewal period for Seattle's cable franchise with Comcast has begun.

 

Newly Added

Upcoming Community Meetings

We'll be holding a series of outreach meetings over the next few months to gather community input for the renewal process. We want to know what Seattle residents think about the services provided by Comcast, how satisfied you are with Comcast’s customer service, prices, channel lineup etc. and what you consider important in a new franchise. 

Wednesday April 23, 2014 ~ 6:00-7:30 pm

WEST Seattle: High Point Community Center, 6920 34th Ave SW, Seattle 98126

Thursday April 24, 2014 ~ 6:30-8:00 pm

NORTH Seattle: Northgate Community Center, 10510 5th Ave NE, Seattle 98125

Wednesday May 7, 2014 ~ 6:30-8:00 pm

SOUTH Seattle: Rainier Beach Community Center, 8825 Rainier Ave So, Seattle, 98118

Tuesday May 13, 2014 ~ 6:30-8:00 pm

CENTRAL Seattle: Miller Community Center, 330 19th Ave E, Seattle, 98112

Additional meetings will be posted here as they are scheduled. 

If you're not able to attend a community meeting, you can still provide input

by another method. See below for details.

We want your input!

  • On-line survey  Take this on-line survey to help us gather information for the Comcast renewal process.
  •  

  • Comcast Renewal Comments  Complete this comment form to send us your renewal-related ideas and input.
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  • Send us an email at cableoffice@seattle.gov
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  • Call our 24-hour Cable Line at (206) 684-8498

Report on the Evolution of Cable Industry Technology

As part of the franchise renewal process, the City commissioned an engineering report on the State of the Art and Evolution of Cable Television and Broadband Technology.

Why is this report important?  A new cable franchise will have a 10-year term. This report provides the City and its residents with a glimpse into how the cable industry is changing in the world of all-digital and IP based signal delivery. This is important to understand when thinking of how community cable-related needs and interests might be supported by Comcast into the future.

A presentation on the report findings was made to the CTTAB (Citizens’ Telecommunications and Technology Advisory Board) on October 8, 2013.  A video of the presentation is available on the Seattle Channel website: http://www.seattlechannel.org/videos/video.asp?ID=6466

 


What is a Cable Franchise?

In order to provide their services, cable companies have to use the public rights-of-way (ROW) to install their cable equipment and facilities throughout the city. A cable franchise is the formal agreement between the City and a cable provider outlining the terms and conditions under which it can use the public ROW. The franchise imposes various obligations on the cable company including compensating the City for use of the ROW, protecting the rights and interests of Seattle residents and cable subscribers, and providing certain public benefits.

Comcast's Franchise with City of Seattle:

 

Comcast - the nation's largest cable television provider - is currently the primary source of cabletelevision services in Seattle, serving approximately 150,000 subscribers. They currently operate in Seattle under a franchise agreement effective since January 2006.  The agreement allows Comcast to use the City's ROW in return for the payment of certain rental fees - known as franchise fees - and other benefits for Seattle and its residents.

Length of Cable Franchise Agreements

Franchise agreements in Seattle are adopted for terms of 10 years. Comcast's current franchise expires January 20, 2016.


How Renewal Works:

The franchise renewal process is governed by federal law (Section 626 of Cable Act, 47 CFR 546). 

It occurs over the three (3) year period before a franchise expires. This period is designed to provide the City with sufficient time to:

  • Evaluate the extent to which the cable operator has complied with its legal and franchise obligations during the term of the franchise;
  • Determine the future cable-related needs and interests its residents (called "ascertainment"); and
  • Negotiate with the cable provider on the conditions of any renewed franchise agreement, including cable-related benefits to help meet the needs identified during the ascertainment process.

What City Negotiators CAN do:

  • Conduct an ascertainment process to determine community needs and interests. Under the existing franchise, for example, the City received potential use of up to 16 cable channels for the carriage of local, non commericla programming.  It also secured free cable service to city buildings and schools.

  • Identify circumstances where the cable operator has failed to live up to its obligations.

  • Deny the renewal, but only after a lengthy, formal process to determine if the cable operator has failed to meet certain criteria.

  • Hold Comcast accountable for certain customer-service aspects of cable-modem service under a "bill of rights" adopted by city ordinance. See Cable Customer Bill of Rights.

What City Negotiators CANNOT do:

  • Control prices and what Comcast charges customers for cable modems or cable TV, with the limited exception of the price for the Limited Basic TV package.

  • Control what commercial channels Comcast makes available, although the City can require certain categories of programming.

  • Make demands about cable-modem (Internet) service because, technically, it's not part of the franchise.

We Want To Hear From You!

Your input is important!  It helps inform our franchise negotiations and efforts to protect the rights and interests of Seattle residents and cable subscribers.  Several methods will be used to collect community input during the renewal process:

          • a telephone survey of Seattle residents;
          • an on-line survey;
          • on-line comment forms and calls to the Cable Line; and
          • community meetings.

On-line Survey work began in February 2014. The telephone survey is expected to happen in May 2014. If you get a call for the telephone survey, we hope you will take the time to participate!

 

Contact Us:

You can contact us electronically using our on-line Renewal Comments Form , or by calling the Cable Line at (206) 684-8498.

Related Documents:

Current Comcast Franchise related documents

Renewal Law - 47 USC 546

 

 
Office of Cable Communications
Contact Us: (206) 684-8498 | Fax: (206) 684-0911