21.60.820††††††† Customer service
D.††††††††††††† Services for Customers with Disabilities.
††††††††††††††††† For any Customer with a disability, the Cable Operator shall at no charge deliver and pick up converters at the Customerís home. In the case of malfunctioning equipment, the technician shall provide and install substitute equipment, ensure that it is working properly, and return the defective equipment to the Cable Operator.
††††††††††††††††† The Cable Operator shall provide TDD/TYY service with trained operators who can provide every type of assistance rendered by the Cable Operatorís CSR for any hearing-impaired Customer at no charge.
††††††††††††††††† The Cable Operator shall provide free use of a converter remote control unit to mobility-impaired Customers.
††††††††††††††††† Any Customer with a disability may request the special services described above by providing the Cable Operator with a letter from the Customerís physician stating the need, or by making the request to the Cable Operatorís installer or service technician, where the need for the special services can be visually confirmed.