About the Office of Cable Communications
Established in 1976, the Office of Cable Communications (OCC) has overall responsibility for issues related to cable television and cable Internet service for Seattle residents. The Office oversees the City's non-exclusive cable television franchises with Comcast and Wave through enforcement of the franchise agreements, with an emphasis on citizen concerns.
Quick Access: Current Cable Rate information
Information on current cable rates for Comcast and Wave are available here: Office of Cable Communications Cable Rates Page
Bookmark the page for future reference when you want quick access to plan and cost options!
Comcast and Wave - July 1st Rate Increases
Both of Seattle's cable providers, Comcast and Wave, have announced rate increases that will be effective July 1, 2014. Advance notice of the rate changes should be included in customers' June billing statements.
Wave: Basic Cable service, and any package that include that service, will increase by $2.26.
For more information or any concerns regarding your Wave account, please
contact Wave at (866) 928-3123
Comcast: Comcast is initiating a "broadcast TV fee" of $1.50, which will impact all TV subscriptions. They are also increasing many other TV, Internet, Phone and Equipment fees and bundles by ranges of $0.50 to $7.00, including come rate reductions. A detailed listing of price changes is available here: Comcast price changes effective July 1, 2014
For more information or any concerns regarding your Comcast account, please
contact Comcast at (800) 266-2278.
CALM Act Tackles Loud Commercials
TV stations, cable operators, satellite TV providers or other multichannel video program distributors (MVPDs) are required to control the audio loudness of commercials, so that they have the same average volume as the programs they accompany. The requirement was adopted in under the Commercial Advertisement Loudness Mitigation (CALM) Act .
The Federal Communications Commission (FCC) enforces the CALM Act and will rely on consumer complaints to monitor industry compliance with the rules. You may report commercials that seem louder than the programming they accompany to the FCC at any time by calling 1-888-CALL-FCC (1-888-225-5322) or filing an on-line complaint. In order for the FCC to evaluate the complaint, they need the following information:
Note that the CALM Act only applies to commercials aired on television, and only pertains to commercials; it does not address loudness differences between programs or channels on a given station.
For a useful list FAQs on dealing with loud commercials and issues related to the CALM Act, visit the FCC Loud Commercials website.
Be a Smart Cable Customer ~ Get it in Writing!
In their effort to attract and keep customers, cable companies often have contracted sales agents canvassing neighborhoods or working at mall kiosks, marketing special promotional deals if you will join, change or bundle your service with them. If you decide to take one of these deals, make sure you get something in writing that confirms the rates, services and period of time the promotion covers.
The OCC has noticed an increasing number of complaints from cable customers who were promised one thing by a sales agent, but then billed something different. When the customer calls the company to correct their bill, they are told ‘we have no promotion like that’ and are left trying to prove what they were promised. If you have something in writing, it’s much easier to resolve the issue!
Seattle cable customers are also encouraged to be familiar with their rights under the City’s Cable Customer Bill of Rights.
Public Service Announcement Videos: