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NOTICE

 

If you experience a cable or Internet service outage, you can contact your cable operator to receive a credit on your bill.   The phone numbers for Seattle's cable operators are listed below.

Comcast
(800) 266-2278

Wave
(866) 928-3123





About the Office of Cable Communications        
Established in 1976, the Office of Cable Communications (OCC) has overall responsibility for issues related to cable television and cable Internet service for Seattle residents. The Office oversees the City's non-exclusive cable television franchises with Comcast and Wave through enforcement of the franchise agreements, with an emphasis on citizen concerns.


Have a question, comment or complaint? Send it our way using:Cable Question-Comment-Complaint Form


Public Hearings: CenturyLink Cable Franchise Application

CenturyLink has applied to operate as a cable television provider in Seattle. There will be public hearings on the proposed cable franchise as follows:

Wednesday, June 17, 2015 at 2:00pm

Wednesday, July 1. 2015 at 2:00pm

Both hearings are held at Seattle City Hall, 600 Fourth Avenue, 2nd Floor (Council Chambers).

See CenturyLink - Seattle Cable Franchise Process for more information on the overall application review and franchise approval process.


Comcast Rate Changes: July 1, 2015

Comcast has announced rate chages that go into effect for Seattle customers on July 1, 2015. The changes include increases in the following:

  • Broadcast TV Fee
  • Xfinity TV 450 Latino service
  • Digital Economy television service
  • DVR and HD DVR Services
  • Internet Plus service
  • Blast Extra and Blast Plus services
  • Economy Triple Play XF service

For a complete listing of the rate changes, click here Comcast July 2015 Rate Change Announcement.

If you have questions about how these changes will impact your cable bill, contact Comcast at (800) 266-2278.


Quick Access: Current Cable Rate information

Information on current cable rates for Comcast and Wave are available here: Office of Cable Communications Cable Rates Page

Bookmark the page for future reference when you want quick access to plan and cost options!


Be a Smart Cable Customer ~ Get it in Writing!

In their effort to attract and keep customers, cable companies often have contracted sales agents canvassing neighborhoods or working at mall kiosks, marketing special promotional deals if you will join, change or bundle your service with them.  If you decide to take one of these deals, make sure you get something in writing that confirms the rates, services and period of time the promotion covers. 

The OCC has noticed an increasing number of complaints from cable customers who were promised one thing by a sales agent, but then billed something different.  When the customer calls the company to correct their bill, they are told ‘we have no promotion like that’ and are left trying to prove what they were promised.  If you have something in writing, it’s much easier to resolve the issue!

 

Seattle cable customers are also encouraged to be familiar with their rights under the City’s Cable Customer Bill of Rights

Public Service Announcement Videos:

What is Seattle’s Office of
Cable Communications?
What Rights do Seattle Cable Customers Have?

 

QUICK LINKS:

CenturyLink - Seattle Cable Franchise Process


Comcast Renewal
Renewal
Comment/Input Form



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Office of Cable Communications
Contact Us: (206) 684-8498 | Fax: (206) 684-0911