About the Office of Cable Communications
Established in 1976, the Office of Cable Communications (OCC) has overall responsibility for issues related to cable television and cable Internet service for Seattle residents. The Office oversees the City's non-exclusive cable television franchises with Comcast and Wave through enforcement of the franchise agreements, with an emphasis on citizen concerns.
Have a question, comment or complaint? Send it our way using:Cable Comment/Complaint Form
City Approves New Cable Franchise with
The City Council and Mayor approved a franchise for CenturyLink to
operate as a new cable television provider in Seattle (see Ordinance 124810. CenturyLink is now offering its PRISM TV service to residents in areas of Seattle where the company's network is capable of delivering up to 25 Mbps internet speeds.
To see if your address is in one of these areas where CenturyLink could be a new competitive cable option, visit www.centurylink.com/prismtv and click on Check for Prism TV in My Area.
For more information on the franchise approval process see our CenturyLink Cable Franchise Page
Quick Access: Current Cable Rate information
Information on current cable rates for Comcast and Wave are available here: Office of Cable Communications Cable Rates Page
Bookmark the page for future reference when you want quick access to plan and cost options!
Comcast Rate Changes: July 1, 2015
Comcast has announced rate chages that go into effect for Seattle customers on July 1, 2015. The changes include increases in the following:
- Broadcast TV Fee
- Xfinity TV 450 Latino service
- Digital Economy television service
- DVR and HD DVR Services
- Internet Plus service
- Blast Extra and Blast Plus services
- Economy Triple Play XF service
For a complete listing of the rate changes, click here Comcast July 2015 Rate Change Announcement.
If you have questions about how these changes will impact your cable bill, contact Comcast at (800) 266-2278.
Be a Smart Cable Customer ~ Get it in Writing!
In their effort to attract and keep customers, cable companies often have contracted sales agents canvassing neighborhoods or working at mall kiosks, marketing special promotional deals if you will join, change or bundle your service with them. If you decide to take one of these deals, make sure you get something in writing that confirms the rates, services and period of time the promotion covers.
The OCC has noticed an increasing number of complaints from cable customers who were promised one thing by a sales agent, but then billed something different. When the customer calls the company to correct their bill, they are told ‘we have no promotion like that’ and are left trying to prove what they were promised. If you have something in writing, it’s much easier to resolve the issue!
Seattle cable customers are also encouraged to be familiar with their rights under the City’s Cable Customer Bill of Rights.
Public Service Announcement Videos: