About the Office of Cable Communications
Established in 1976, the Office of Cable Communications (OCC) has overall responsibility for issues related to cable television and cable Internet service for Seattle residents. The Office oversees the City's non-exclusive cable television franchises with Comcast, Wave and CenturyLink through enforcement of the franchise agreements, with an emphasis on citizen concerns.
Have a question, comment or complaint? Send it our way using:Cable Comment/Complaint Form
Cable TV Outages
CenturyLink reported a recent equipment failure causing an outage for PRISM TV customers on Sunday afternoon, November 22nd. The equipment was replaced and service restored at approximately 10:30 pm. Some customers will need to reset their cable box in order to restore service. If your box reset did not resolve your outage, contact CenturyLink at (800) 244-1111 for techinical assistance.
If your service was impacted by the outage, you are eligible for an account credit. Under Seattle Municipal Code (SMC) 21.60 ("Cable Code"), all customers who call the cable operator to report an outage shall receive credit for the entire day on which the outage occurred and for each additional day the outage continues.
Contact CenturyLink at (800) 244-1111 for your outage credit.
For more information on your rights as a cable customer under Seattle's Cable Code, click here Cable Customer Bill of Rights.
Public Input: Comcast Franchise Renewal
The Seattle City Council’s Public Safety, Civil
Rights, and Technology Committee is considering a proposed
ordinance (Council Bill No. 118549) to approve a renewed Cable Television Franchise Agreement with Comcast.
A public hearing was held on this legislation on November 12, 2015. You can watch the recorded public hearing on The Seattle Channel website: Seattle Channel Recent Event Videos
You can still participate and share input on the proposed Comcast cable franchise.
- Send comments to Councilmember Bruce Harrell, City of Seattle Legislative Department, PO Box 34025, Seattle, WA 98124-4025
Written comments on the proposed ordinance will be accepted until 5:00 pm on November 30, 2015.
Quick Access: Current Cable Rate information
Information on current cable rates for Comcast and Wave are available here: Office of Cable Communications Cable Rates Page
Bookmark the page for future reference when you want quick access to plan and cost options!
Be a Smart Cable Customer ~ Get it in Writing!
In their effort to attract and keep customers, cable companies often have contracted sales agents canvassing neighborhoods or working at mall kiosks, marketing special promotional deals if you will join, change or bundle your service with them. If you decide to take one of these deals, make sure you get something in writing that confirms the rates, services and period of time the promotion covers.
The OCC has noticed an increasing number of complaints from cable customers who were promised one thing by a sales agent, but then billed something different. When the customer calls the company to correct their bill, they are told ‘we have no promotion like that’ and are left trying to prove what they were promised. If you have something in writing, it’s much easier to resolve the issue!
Seattle cable customers are also encouraged to be familiar with their rights under the City’s Cable Customer Bill of Rights.
Public Service Announcement Videos: