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NOTICE

 

If you experience a cable or Internet service outage, you can contact your cable operator to receive a credit on your bill.   The phone numbers for Seattle's cable operators are listed below.

Comcast
(800) 266-2278

Wave
(866) 928-3123





About the Office of Cable Communications        
Established in 1976, the Office of Cable Communications (OCC) has overall responsibility for issues related to cable television and cable Internet service for Seattle residents. The Office oversees the City's non-exclusive cable television franchises with Comcast and Wave through enforcement of the franchise agreements, with an emphasis on citizen concerns.


Quick Access: Current Cable Rate information

Information on current cable rates for Comcast and Wave are available here: Office of Cable Communications Cable Rates Page

Bookmark the page for future reference when you want quick access to plan and cost options!


Comcast and Wave - July 1st Rate Increases

Both of Seattle's cable providers, Comcast and Wave, have announced rate increases that will be effective July 1, 2014. Advance notice of the rate changes should be included in customers' June billing statements.

Wave: Basic Cable service, and any package that include that service, will increase by $2.26.

For more information or any concerns regarding your Wave account, please contact Wave at (866) 928-3123

Comcast:  Comcast is initiating a "broadcast TV fee" of $1.50, which will impact all TV subscriptions. They are also increasing many other TV, Internet, Phone and Equipment fees and bundles by ranges of $0.50 to $7.00, including come rate reductions. A detailed listing of price changes is available here:  Comcast price changes effective July 1, 2014

For more information or any concerns regarding your Comcast account, please contact Comcast at (800) 266-2278.


CALM Act Tackles Loud Commercials

TV stations, cable operators, satellite TV providers or other multichannel video program distributors (MVPDs) are required to control the audio loudness of commercials, so that they have the same average volume as the programs they accompany.  The requirement was adopted in under the Commercial Advertisement Loudness Mitigation (CALM) Act 

The Federal Communications Commission (FCC) enforces the CALM Act and will rely on consumer complaints to monitor industry compliance with the rules. You may report commercials that seem louder than the programming they accompany to the FCC at any time by calling 1-888-CALL-FCC (1-888-225-5322) or filing an on-line complaint.  In order for the FCC to evaluate the complaint, they need the following information:

  • Name of the advertiser or product promoted in the commercial;
  • Date and time you saw the commercial;
  • Name of the TV program during which you saw the commercial;
  • Whether you watched the commercial on pay TV (such as on cable or satellite) or on a broadcast television station using an antenna;
  • If you watched the commercial on pay TV, the channel number on which you saw it and the cable programmer or network, such as CNN or HBO.

Note that the CALM Act only applies to commercials aired on television, and only pertains to commercials; it does not address loudness differences between programs or channels on a given station.

For a useful list FAQs on dealing with loud commercials and issues related to the CALM Act, visit the FCC Loud Commercials website.


Be a Smart Cable Customer ~ Get it in Writing!

In their effort to attract and keep customers, cable companies often have contracted sales agents canvassing neighborhoods or working at mall kiosks, marketing special promotional deals if you will join, change or bundle your service with them.  If you decide to take one of these deals, make sure you get something in writing that confirms the rates, services and period of time the promotion covers. 

The OCC has noticed an increasing number of complaints from cable customers who were promised one thing by a sales agent, but then billed something different.  When the customer calls the company to correct their bill, they are told ‘we have no promotion like that’ and are left trying to prove what they were promised.  If you have something in writing, it’s much easier to resolve the issue!

 

Seattle cable customers are also encouraged to be familiar with their rights under the City’s Cable Customer Bill of Rights

Public Service Announcement Videos:

What is Seattle’s Office of
Cable Communications?
What Rights do Seattle Cable Customers Have?
What about Cable-Related Internet and Phone Services?


QUICK LINKS:

Comcast Renewal
Renewal
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Office of Cable Communications
Contact Us: (206) 684-8498 | Fax: (206) 684-0911