Program Management Services

Consulting Services and Training
Audit staff is available to provide assistance and training to City staff in designing management accountability systems and re-engineering operations.

Cash Handling Audits
Each of the City’s cash handling site submits a cash-handling self-assessment questionnaire to the Office of City Auditor every two years. Audit staff then analyze the questionnaires, conduct surprise visits to verify information, and work with each site to strengthen cash handling procedures.

Operational Auditing
Operational audits review business functions to ensure that they are operating in the most efficient and effective manner.

• Examples: treasury functions, accounts receivable and payable, and travel management.
• Primary customers: program managers, division directors, and departmental finance directors.
• Distribution of Final Reports or Memorandums: Mayor, Chair of relevant City Council committee, Finance and Budget Committee Chair, department director(s) of program reviewed, and program manager(s) of program reviewed.

Control Self Assessment Facilitated Workshops:
In this audit process an employee team meets with auditors to hold structured discussions on how to achieve its objectives in the most efficient and effective way. Action plans, rather than a formal audit report, are developed to address any obstacles to the objective(s). During these sessions, the employee team provides expertise on its work, while the auditors contribute analytical and facilitation skills to guide the discussion.

• Examples: Seattle Public Utility Real Property Services and Municipal Court Public Services.
• Primary customers: program managers.
• Distribution: program managers. High level summaries may be provided to Department director, City Council, and/or Mayor’s Office.