Seattle Public Utilities Mami Hara, General Manager/CEO

Payment Arrangements

If you’ve received a bill or a notice that your account is past due, and you can’t pay the full amount right away, then you can make a payment arrangement. A payment arrangement allows you to pay the account balance in scheduled installments to avoid further collection action.

Guidelines

Before a payment arrangement can be made, you must make a minimum payment that equals a percentage of your current account balance:

  • 25% - If you don’t have a bill that is past due.
  • 50% - If your account is past due and you’ve received an Urgent Notice.
  • 75% - If you’ve received a Final Shutoff Notice, but your service has not been disconnected.

Payments can be made 24 hours a day online or through the automated payment line at (877) 398-3531.

Once you’ve made the minimum payment, call customer service to make a payment arrangement for the remaining balance.

If your service is disconnected for nonpayment, you will need to pay 100% of the past due balance and delinquent account fees in full before service is restored. No payment arrangements will be made.

Related utility assistance links

Mayor’s Office for Senior Citizens
Human Services Department