Seattle Public Utilities Mami Hara, General Manager/CEO

Strategic Business Plan


Mami Hara,
General Manager/CEO

Strategic Business Plan Update Executive Summary (pdf)

Strategic Business Plan 2018-2023 (pdf)

Strategic Business Plan Update—2018-2023

The SBP Update includes important investments that protect public health, support the dedicated staff who provide essential utility services, and enhance the city’s natural and built environments.


Community-Centered, Essential Utility Services

The Strategic Business Plan (SBP) was created in 2015 to help Seattle Public Utilities (SPU) better meet the needs of all customers and communities. It supports our core work of providing high-quality utility services and protecting public health and the environment.

The SBP is designed to provide predictable rates while ensuring long-term sustainability and excellent service. To keep rates as low as possible, SPU continues to find ways to be more cost-effective.

We update the SBP every three years. The Update was created with input from customers, employees, elected officials, and an independent Customer Review Panel.

You can review the most recent SBP quarterly update.


Seattle Public Utilities (SPU) and the Seattle City Council are asking for more public input into the SBP update and proposed rates for 2018–2023. (Proposed average annual rate increase for drinking water, garbage and recycling, and drainage and wastewater services is 5.5%.)

Public comment is welcome during upcoming City Council’s Civil Rights, Utilities, Economic Development & Arts Committee (CRUEDA) hearings. These hearings will take place at Seattle City Hall on the following dates:
Tuesday, September 12, 9:30am

Can't make it to a hearing? We encourage you to share your thoughts with CRUEDA Committee Chair Lisa Herbold:
(206) 684-8803

Find more information about SPU’s business plan update, proposed rates, and upcoming hearings on the CRUEDA web page.