Seattle Public Utilities Mami Hara, General Manager/CEO

Strategic Business Plan


Mami Hara,
General Manager/CEO

Strategic Business Plan Update—2018-2023

The SBP Update includes important investments that protect public health, support the dedicated staff who provide essential utility services, and enhance the city’s natural and built environments.


Community-Centered, Essential Utility Services

The Strategic Business Plan (SBP) was put in place in 2015 to help Seattle Public Utilities (SPU) better meet the needs of all customers and communities. It supports our core work of providing high-quality utility services and protecting public health and the environment.

It’s also designed to create predictable rates and help customers see how their utility dollars sustain and improve their quality of life.

We update the SBP every three years. The 2018-2023 Strategic Business Plan Update allows us to adjust our work to meet changing needs and requirements. It also allows us to identify efficiencies and make investments.

SPU created the Update with input from customers, employees, elected officials, and an independent Customer Review Panel.