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NOTICE

 

If you experience a cable or Internet service outage, you can contact your cable operator to receive a credit on your bill.   The phone numbers for Seattle's cable operators are listed below.

Comcast
(800) 266-2278

Wave
(866) 928-3123





About the Office of Cable Communications        
Established in 1976, the Office of Cable Communications (OCC) has overall responsibility for issues related to cable television and cable Internet service for Seattle residents. The Office oversees the City's non-exclusive cable television franchises with Comcast and Wave through enforcement of the franchise agreements, with an emphasis on citizen concerns.


Quick Access: Current Cable Rate information

Information on current cable rates for Comcast and Wave are available here: Office of Cable Communications Cable Rates Page

Bookmark the page for future reference when you want quick access to plan and cost options!


Comcast "SurePrice" Rate Increases ~ Sept 29, 2014

Comcast has announced it is raising the "SurePrice" rates of its Xfinity bundles for new customers. The new rates are for Comcast customers connecting on or after September 29, 2014. Rate details are here:  Comcast SurePrice Rates for New Customers_Sept2014

For more information, contact Comcast at (800) 266-2278.


Be a Smart Cable Customer ~ Get it in Writing!

In their effort to attract and keep customers, cable companies often have contracted sales agents canvassing neighborhoods or working at mall kiosks, marketing special promotional deals if you will join, change or bundle your service with them.  If you decide to take one of these deals, make sure you get something in writing that confirms the rates, services and period of time the promotion covers. 

The OCC has noticed an increasing number of complaints from cable customers who were promised one thing by a sales agent, but then billed something different.  When the customer calls the company to correct their bill, they are told ‘we have no promotion like that’ and are left trying to prove what they were promised.  If you have something in writing, it’s much easier to resolve the issue!

 

Seattle cable customers are also encouraged to be familiar with their rights under the City’s Cable Customer Bill of Rights

Public Service Announcement Videos:

What is Seattle’s Office of
Cable Communications?
What Rights do Seattle Cable Customers Have?
What about Cable-Related Internet and Phone Services?


QUICK LINKS:

Comcast Renewal
Renewal
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Office of Cable Communications
Contact Us: (206) 684-8498 | Fax: (206) 684-0911